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Mastering Organic Social Media Metrics: A Guide for Your Brand 

In the dynamic world of social media, the array of metrics you can track for your brand is vast and ever-changing. As platforms evolve, new metrics emerge, and the focus shifts, making it crucial to stay updated. 

While there's no universal approach to measuring success, this guide highlights key metrics essential for tracking your brand's performance. Remember, the most relevant metrics will vary depending on your brand and campaign objectives. Identify your goals and select the metrics that best align with them to effectively measure success. 

Engagement Metrics 

Engagement metrics provide insight into how actively your audience interacts with your content. If your social media goal is to engage your audience, metrics such as likes, comments, and shares are critical indicators of your content's effectiveness. 

Different platforms have unique engagement nuances. For instance, on Instagram, there's often a direct correlation between post likes and page followers—high-performing posts typically lead to an increase in followers. However, this doesn't apply to TikTok, where content may receive many likes, views, and comments without significantly increasing followers due to the platform's algorithm-driven "For You Page" that delivers content based on user behaviour. 

Understanding these platform-specific metrics is vital for crafting a successful social media strategy. 

Focus Metric: Engagement Rate 

Engagement rate measures the level of interaction relative to the audience size. This metric offers a balanced view of average engagement across all content, minimising the impact of outliers. 

A high engagement rate suggests strong audience interest, while a low rate may indicate a disconnect between your content and audience interests. Regularly tracking engagement rate, bi-weekly or monthly, helps identify areas for improvement, such as content types, format, posting times, and frequency—all of which influence overall performance. 

Organic engagement has been declining, with current platform averages being: 

  • Facebook: 1% 

  • Twitter: 0.5% 

  • Instagram: 1-5% 

  • LinkedIn: 2% 

We recommend including engagement rate per platform in your monthly reports as a minimum standard. 

Reach and Impressions 

Although often used interchangeably, reach and impressions are distinct metrics that offer different insights. 

Focus Metric: Reach 

Reach measures the total number of unique individuals who have seen your content. An increase in reach signifies growing awareness. However, reach is most meaningful when analysed alongside engagement metrics. 

Focus Metric: Impressions 

Impressions count the total number of times your content is displayed, including multiple views by the same individual. High impressions indicate effective content optimisation for the platform. For paid activities, monitoring impressions along with frequency ensures your audience isn't overwhelmed by repetitive content. 

While reach and impressions are sometimes overlooked in favour of engagement metrics, it's important to remember that engagement stems from awareness. You can't have one without the other. 


Conversion metrics track interactions that lead to desired actions, such as purchases, sign-ups, or downloads, providing a clear return on investment from social media activities. 

Focus Metric: Click-Through Rate (CTR) 

CTR measures the number of clicks on your content relative to its views, indicating the effectiveness of driving traffic. A high CTR shows that your content captures attention and prompts action. 

Focus Metric: Cost Per Click (CPC) 

CPC measures the cost of each click on paid content. Lower CPC indicates better ad performance and ROI. However, if your primary goal is sales, cost per acquisition (CPA) offers a more accurate performance measure. 


The metrics discussed are essential for tracking your organic social media performance.

Platform insights provide a comprehensive performance overview, and analysing these metrics helps identify trends and inform future activities. 

When evaluating performance, consider the broader context by exploring a combination of metrics, performance trends, and external factors.

Focusing on a single metric won't provide a complete picture, and what works one month may not perform as well the next. Regularly review your overall performance and occasionally delve deeper into your results for a thorough understanding of your social media efforts. 

If you're looking to turn your organic social media metrics into solid results, we can help.

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